Shipping Policy

The shipping policy below is for reference only. Please contact us directly if you have any questions or concerns.

Global Shipping Services
We provide fast and reliable shipping services worldwide through our global warehouse network.

Free shipping on orders over $90. For orders under $90, a shipping fee of $30 will be applied

Order Processing Time

Standard Processing: 1-3 business days
Holiday Periods: 3-5 business days
Promotional Periods: May extend to 5-7 business days

Special Notes

Customs Duties
International shipments may incur customs duties, taxes, or other fees
These charges are the responsibility of the recipient
DDP (Delivered Duty Paid) service available for select regions

Oversized Items
Some large items may have special shipping rates
Exact fees will be displayed at checkout

Tracking Services

Tracking number provided for all shipped orders
Track your order through our website or carrier's website
Email/SMS notifications for important delivery milestones

Shipping Issues

Delayed Delivery: Contact customer service if delivery exceeds estimated time
Lost Package: We will assist in resolution and provide solutions
Address Errors: Contact customer service before shipment to modify address

Restricted Areas
Due to legal regulations or logistics limitations, some areas are currently not available for shipping. Please contact customer service for specific inquiries.

Orders will be shipped within 3-5 business days after the payment is successfully processed if we keep stocks. We will update the tracking number and the shipping information via email after the package is dispatched. Customers can also check the shipping information in the Order Status section of their Minisforum accounts.

※ Please Note:

1) Minisforum creates the shipping label at the beginning of the process in order to start processing your order through customs. We do this to save time in customs, and that's why you will see the shipping status sometimes appear to be stuck in "Shipping label has been created" or "Shipment information received" status for a short time.

Shipping status will update once the package has been processed through customs (about 4-6 business days on average). You will receive your parcel within 2–3 weeks after it has cleared customs (please allow an extra week for shipping during holiday seasons).

How it works:
1) Please purchase tariff insurance at checkout.
2) The package is shipped, and customers receive notification of customs duties from customs.
3) Please pay customs duties and keep the payment certificate.
4) Please send the payment certificate to us via email. We will verify it and refund the full amount of customs duties via the original payment method in 1 to 2 business days.

Order Cancellation

※ Please contact us first before canceling the order.

1) Customers can cancel the order and require a refund before the product is shipped or produced.  

2) Order cancellation is not available after the product is shipped. If customers insist on canceling the order, they are responsible for all the fees generated from sending the package back to our warehouse.

Delivery Address
A correct and complete address is necessary for delivery. Once your order is ready for shipment or has been shipped, the delivery address can NOT be changed.

If the package is returned to us due to an incorrect or incomplete address provided by the customer, we will contact you immediately to change the address. In this case, the customer is responsible for the shipping fee for the re-shipped package.

※ A valid telephone number is necessary for the delivery address.

Shipping Notification
Order(s) will be shipped by Minisforum. Customers will receive an auto-send shipping information email from Minisforum after the order is placed. If customers cannot find the email, please check the spam folder, and add Minisforum to the contact list.