MINISFORUM provides warranty service in accordance with our stipulated conditions during the warranty period specified in the "Warranty Period" section below, strictly for products purchased directly from the MINISFORUM CA Official Store operated by our company. Please note that this warranty service does not apply to products purchased through distributors, Amazon, or other third-party marketplaces.

For customers who purchase products from the MINISFORUM CA Official Store on or after March 9, 2026, the standard 2-year warranty will be extended by an additional 1 year, providing the warranty period for eligible products will be 36 months (3 years) in total.

This extended 36-month (3-year) warranty appliesonly to purchases made through the MINISFORUM CA Official Store.

For products with screens, such as mobile monitors and tablets, we provide a 12-month (1-year) warranty.

During the warranty period, in the event of a product defect, we shall provide a replacement or free repair. If a valid claim is submitted to us within the warranty period, we will provide a free repair. If the product cannot be repaired, we will replace it with the same MINISFORUM product or a product of equal value.

If we determine that repairing the item is impossible, difficult, or unreasonable due to the condition of the item, the defective part, or our own circumstances, and provided that the item is confirmed to be within the warranty period, we may replace the item with a product of our choosing that possesses equivalent functions and performance (including products similar to the requested item or different models).

Additional Notes

• Warranty Start Date:

Standard sale items: From the date the product is delivered to the customer.

Pre-order items: From the date the product is delivered to the customer.

• The warranty period for a replacement item is not extended and continues from the original delivery date.

Eligibility

• Products purchased directly from the MINISFORUM CA Official Store.
• Failures and defects that occur within the warranty period (excluding human error or negligence).

Exclusions

• Products purchased from distributors (including marketplaces such as Amazon).
• Commercial or corporate bulk purchases (please contact ca@minisforum.com separately).
• Products transferred from a third party (warranty is strictly limited to the original direct purchaser).

We need to verify the status of the package; therefore, please ensure you contact us before returning any items.

Warranty Conditions

(1) Warranty services under this policy are available only for products purchased through the MINISFORUM CA Official Store.

(2) This policy applies in cases of initial defects in the delivered product, damage incurred during shipping, or product failure/material defects arising under normal use during the warranty period.

(3) For customers in the United States, eligible products may be sent to our U.S. service center for repair.

(4) For customers in certain Asia-Pacific countries/regions, eligible products may be sent to our Hong Kong service center for repair.

(5) For customers in other regions, including other countries in the Americas, Australia, and the Middle East, mail-in repair service is not available. In such cases, we will provide a replacement solution in accordance with the applicable policy.

For MINISFORUM products that are outside the warranty period, we may provide paid repair services upon request, provided the product is repairable. For such paid repairs, the customer is responsible for the shipping costs for sending the product to us, and the return shipping cost will also be borne by the customer.

Please contact us to check your order status.

Customers may request to cancel an order before it is dispatched. For eligible orders, we will issue a refund to the payment account used at the time of purchase within 7 business days.

Customers may return products for any reason within 30 days from the date of delivery, by submitting a request through our Inquiry Form.

Conditions for Eligibility

• Within 30 days of product delivery (the date of delivery is based on the date recorded by the tracking number).
• Returns are accepted for any reason.

However, we cannot accept returns in the following cases:

• More than 30 days have passed since the product delivered.
• The product has scratches, dirt, or damage caused by the customer.
• There is a discrepancy between the delivered product and the returned product.
• The product is a refurbished or renewed product, and the return request is not related to a quality issue.

Please note that we cannot process any requests made after the 30-day period has expired. We require the customer's cooperation to verify the product's condition; failure to cooperate will result in our inability to process the return and refund.

Refund Procedure

1. We receive the customer's return request and confirm that none of the exclusion conditions above apply.
2. The customer returns the product within 7 days, provides us with the tracking number, and we confirm the return has arrived at our return warehouse. Gifts, accessories, etc., must be returned together.
3. We will process the refund for the product price in accordance with our standard procedures. Please note that the refund may take some time to appear, depending on the payment method (PayPal: within 48 hours; Credit Card: 7–10 business days).

Defective on Arrival (DOA)
If the product is damaged or defective upon delivery, please contact us via the Inquiry Form within 30 days of delivery.
Our support center will investigate and verify the cause of the damage or defect, and we can accommodate a "Return and Refund" or "Return and Exchange" in accordance with our product warranty policy.

Information Required to Verify Product Condition

• Order Number (e.g., CA1000)
• Detailed description of the issue
• Evidence (text, photos, video)
  Please note that if we are unable to procure the exact same product due to our own circumstances, such as it being out of stock or discontinued, we will replace it with an equivalent successor model. For details, please refer to the "Discontinued / No Backup Stock Models" section below.

Return Shipping Costs
As a general rule, all shipping costs for returning products shall be borne by the customer. (In cases of initial defects or incorrect items, we will bear the shipping costs.)

Customers must inspect the package before accepting the delivery. If you find any missing items or package damage, please contact MINISFORUM Customer Support. Please provide your order number and a description of the issue (in text, video, or image format).

After verifying the situation, you may request a reshipment of the parts or a refund for the actual value of the missing items.

In Case of Damage

• Check the condition of the package before accepting the delivery.
• If there are signs of damage or that the package has been opened, contact the delivery company and obtain a damage certificate/report.
• Contact us via email, attaching photos of the damaged package and the certificate.
• After we verify the situation, you can request a "Return and Refund" or "Return and Exchange".

In Case of Missing Items

• Check the condition of the package before accepting it (we highly recommend recording an unboxing video).
• If you find missing items or damage to the package, contact MINISFORUM Customer Support.
• Provide your order number and a description of the issue (text, video, or images).
• We will arrange a reshipment of the missing product(s) or issue a refund for the missing item(s).

Important Notes

• Please contact us within 7 days of product delivery.
• MINISFORUM will bear the shipping costs for returns or exchanges due to missing items or package damage.
• MINISFORUM shall not be held liable for any compensation, including refunds or exchanges, for packages lost after being successfully delivered to the correct address. (The delivery status is strictly based on tracking information.)

In the event of a malfunction in our product, the purpose of our response is to restore or maintain its functions and performance.

If we determine that repairing the product within the warranty period is impossible or unreasonable, MINISFORUM will handle the case in accordance with the replacement solutions set out in this policy, including replacement with an identical new product, a refurbished unit, or another product with equivalent functions and performance, depending on the warranty period and stock availability. In such cases, the defective product submitted for service will not be returned to the customer, and ownership of such product shall transfer to MINISFORUM upon dispatch of the replacement product.

Please note that if we are unable to procure the exact same product due to our own circumstances, such as the item being out of stock or discontinued, we will replace it with an equivalent successor model. For details, please refer to the "Discontinued / No Backup Stock Models" section below.

[Required Information]

• Proof of purchase (Order number, e.g., CA1000, or sales contract)
• Serial number
• Detailed description of the issue (text, photos, video)

[Repair Procedure]

1. Submit your proof of purchase, serial number, and a description of the issue (status of the defect, frequency of occurrence, steps to reproduce, etc.) via email.
2. MINISFORUM will verify the details of the defect based on the submitted materials and provide the repair service.
3. Pack the defective product (including all components from the time of delivery) securely in its original packaging or packaging with equivalent protective capabilities. Ensure all accessories, such as the AC adapter, power cable, and instruction manual, are included. Send it to MINISFORUM's designated repair center and provide us with the tracking number. Note: Failure to notify us with the tracking number may result in a delay in initiating the repair.
4. The repair process generally takes up to 2 weeks after we confirm receipt of the product, although this timeframe may be extended depending on the availability of replacement parts. For repairs within the warranty period, parts and repair fees are generally free of charge. However, if out-of-warranty repairs are required, additional costs will be incurred, and we will consult with you in advance regarding the repair costs.
5. The repaired product will be shipped back to you (you will be notified of the tracking number). Return shipping costs will be borne by MINISFORUM.

[Important Notes]

• If the product cannot be repaired, the process will be switched to a "Return and Exchange" (depending on stock availability, it may be exchanged for an equivalent successor model).
• No loaner or substitute products will be provided during the repair period.
• The repair process will only begin after we have confirmed that the returned product has arrived at our designated return address.
• Before sending the product for repair or other warranty service, the customer must back up all data, erase any data stored on the product, and remove any user-installed or removable components, including but not limited to memory modules, SSDs, and other storage devices, unless MINISFORUM expressly instructs otherwise. MINISFORUM shall not be responsible for any loss of data, any data security issues, or any user-installed or removable components left in the product and not returned.
• If out-of-warranty repairs are required, additional costs will be incurred, and we will consult with you in advance regarding the repair costs. If you do not agree to the repair costs and choose to cancel the repair request, the product will be returned to you. The customer will be responsible for bearing the shipping costs for returning the product, as well as any other expenses incurred in the return process.

[Warranty Coverage]

• Covers hardware defects in materials or workmanship, or functional failures under normal use.
• Damage caused by accident, misuse, liquid exposure, dropping, crushing, or unauthorized modifications is not covered under the standard warranty. Paid repair service may be offered based on the actual condition of the device, subject to assessment and quotation.

Annual Pass holders are entitled to one complimentary accidental damage repair service per year, covering incidents such as drops or liquid exposure. For verified quality-related issues, round-trip shipping costs will be covered by MINISFORUM.

[Exclusions]

• Damage caused by misuse, accident, liquid ingress, physical impact, crushing, or unauthorized modification.
• Software-related issues, including but not limited to operating system errors, application conflicts, or driver issues. Free technical support may still be provided where applicable.
• Non-quality-related issues, such as cosmetic wear, minor noise that does not affect normal operation, or issues caused by third-party accessories or compatibility limitations.
• Refurbished or renewed devices are subject to their own separate warranty and return policy.
• Products purchased from unauthorized sellers or through private resale channels.

If the product is damaged due to human factors, the warranty provisions shall not apply, and MINISFORUM will not provide compensation such as returns or refunds. Customers will need to purchase replacement products or parts at the standard price and bear the necessary shipping costs.

MINISFORUM's warranty does not cover any damage caused by overclocking. Even if overclocking is enabled through MINISFORUM's own hardware or software, such damage remains explicitly outside the scope of the product warranty.

The warranty provisions do not apply in the following situations:

Contact Information

• Email: ca@minisforum.com
• For business or corporate bulk purchases: ca@minisforum.com

Required Information When Contacting Us

• Order Number (starting with "CA")
• The purchased product
• A detailed description of the issue
• Supporting evidence as needed (text, photos, video)

Data stored on the storage media of the product submitted for repair may be accessed or deleted during the repair process.

We assume no responsibility whatsoever for any corruption or loss of data stored on the product submitted for repair. We strongly request that customers back up their data at their own responsibility before submitting the product.

To receive the warranty services described above, customers must contact MINISFORUM Customer Support within the applicable warranty period.

When contacting Customer Support, please have your purchased product and order number (starting with "CA") ready. Providing these details will allow us to resolve your issue promptly.

If more than 30 days have passed since the delivery date but the product is still within the warranty period, we will only accept requests for exchange. Refund requests will not be accepted.

The 36-month extended warranty provides coverage for 36 months from the date the product is delivered to the customer. The warranty period will not be extended if a replacement product is provided.

For "Return and Exchange" requests, the reshipment will be processed within 2 to 7 business days after the returned item arrives, subject to inventory availability.

For "Return and Refund" requests, the exact time the funds are credited depends on your payment method; please consult your credit card company for details.

Once warranty service is approved via MINISFORUM Customer Support, we ask for your cooperation in returning the product within one week. Please note that if the product is returned after one week has passed, you may not be able to receive the warranty service.

When returning a product, please use a trackable shipping method.

If there is data stored on the hard drive of the product being returned, the customer is responsible for erasing it. MINISFORUM assumes no responsibility whatsoever for any such data if the customer fails to erase it.

Refunds and reshipments will only be processed after we have confirmed that the returned product has arrived at our designated return address.

If you use a designated delivery method (e.g., leaving the package at the door, delivery lockers, receipt by a third party, or outdoor placement), we assume no responsibility for loss, theft, or damage after the delivery company has recorded the status as "Delivery Completed." We strongly recommend receiving the product in person whenever possible.

The warranty services described on this page apply strictly to purchases made from the MINISFORUM CA Official Store (this website). Products purchased from other retailers or sellers are not covered by the warranties on this page. Please contact the original seller directly.

To receive the warranty services described on this page, you must return the target product (including the main unit, original box, AC adapter, power cable, instruction manual, and all other original components from the time of delivery) to our designated return address. If the condition of the returned product does not meet our required standards, the acceptance of the return will be retroactively invalidated.

In cases where (1) the customer refuses to receive the product, (2) the customer refuses to pay the due amount, (3) the customer cannot be reached at the contact information provided at the time of the order, or (4) the product cannot be delivered due to other customer circumstances, the product will be treated as a return. In such cases, the customer will be responsible for the shipping costs associated with the product, as well as any expenses incurred for the return (return shipping fees and other return-related costs).

The warranties described on this page are provided independently by the MINISFORUM CA Official Store (this website). For orders placed outside of this site, please contact the original seller rather than MINISFORUM Customer Support.

MINISFORUM makes no warranties, express or implied, other than those explicitly stated in the Terms of Use above. MINISFORUM shall not be liable for any incidental or consequential damages arising from force majeure. This includes, but is not limited to, natural disasters, improper operation, business interruption, loss of profits or data, and other indirect or special damages.

These Terms may be revised by our company without prior notice. In such cases, the conditions for using this service shall be governed by the latest revised Terms, so please ensure you check the most current version. Changes to these Terms stipulated in this Article may include shortening the warranty period of this warranty service, restricting or excluding eligible products, and modifying, restricting, or abolishing the contents of this warranty service. Unless otherwise specified by us, the revised Terms shall take effect from the time they are displayed on the website.

Last Updated: April 1, 2026